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West Twyford Primary School Achieving Together

Complaints Procedure

At West Twyford Primary School we always value warm/ productive relationships with parents/ carers and enjoy working with you to enable your child to reach their full potential.     

Please tell us of your complaint as soon as possible. It is more difficult for us to investigate an incident or problem properly if it took place some time ago.  We do appreciate the assistance we receive from parents/ carers in addressing any problems that arise.   

We receive very few formal complaints however we recognise that sometimes things may not go as we would all wish and you may feel that we have fallen short of the high standards we set for ourselves; be dissatisfied or require clarification of school matters. 


Please read our complaints policy document below and download our complaints form.